Loading... Please wait...

Terms and Conditions

Thank you for using the Chicks Love on line boutique. Please use this section for information about the terms and conditions that govern your use of the site.

If you would like further images of any of our products or you have any questions, please send a request to info@chickslove.co.uk this does not commit you to buying!!

Alternatively you can write to us at or telephone/fax:

Chicks Love
PO Box 6903
Bournemouth
BH1 9LH

01202 386 337

All prices are displayed in pounds sterling only (GBP). Your credit card company will charge you in your country’s currency at that day’s exchange rate.

PAYMENT

Orders can be placed online, by telephone, fax or by post, full payment is required on placing an order by the following methods -

Paypal

Personal Cheque (UK customers only) - Please make cheques payable to Chicks Love.

Credit/Debit Cards via paypal checkout as a guest.

DESPATCH

Antique Jewellery - Please allow 2-3 working days.
New Jewellery - If the items is available from stock, 2-3 working days, If the item is currently out of stock 7-28 working days.
Hand Crafted and Couture Items - Please allow 14-21 working days but is often much sooner.
Bespoke and Personalised Items - 14-21 working days but is often much sooner.

During busy periods it may be necessary to alter these delivery times, we will inform you at the time of ordering.

DELIVERY

All Items are sent by Royal Mail 1st Class Recorded Delivery as standard so will require a signature on delivery.

Current Shipping Charges

Destination Service Cost

UK Standard Delivery
Royal Mail First Class Recorded Delivery
 £1.50 or
FREE If Over £20.00
Deliveries into Europe
Royal Mail International Signed For
 3.50
Deliveries Rest of World
Royal Mail International Signed For
5.50

 

Next Day Delivery is available at a cost of £6.50 if ordered before 3.30pm

Any orders for Next Day Delivery Received after 4.00 pm Friday will not arrive until Monday Morning as the Post Office Do not deliver on Sunday's.

Free UK shipping if over order is over £20.00.

If your delivery is late arriving, please contact us and we will check the tracking system and confirm the status of your delivery. We will then give you the tracking number so that you can check with your local sorting office. Very often it is simply a case that they have attempted delivery and not left a calling card.

We do not take responsibility for non-delivery or late items due to factors outside of our control. Or for any import, taxes or charges incurred from your purchase.

If a package has been returned to Chicks Love because delivery was not possible the cost of re-sending the package will be the responsibility of the customer.

RETURNS / REFUND POLICY

Should your item/s not be what you expected for any reason simply inform us within 7 Days of receipt either by email, telephone, or fax. Detailing the item you wish to return. Once received we will then be happy to make a refund/exchange providing the item/s are returned complete, in perfect condition and in their original packaging within 7 days. A refund will not be possible if the item/s arrive damaged as a result of the original packaging not being used, in these cases the item/s will be returned to you.

We will not be able to refund any item that has been specially ordered outside our current range. This does not affect your statutory rights.

For all returns you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Upon receipt of items returned as faulty, Chicks Love will arrange for an exchange/refund.

We reserve the right to reject a return. Chicks Love decision is final.

DESCRIPTION / PRODUCT QUALITY

Every care has been taken to ensure that all descriptions, specifications, colour and prices are as accurate as possible. However colour representations may vary depending on your own monitor.

A lot of items on our website are hand made from natural materials and as such their composition and colour may vary slightly from that shown and are usually in some way unique so some variations will occur between the items you see on our website and those you receive.

Antique/vintage jewellery as it suggests is antique/vintage which are often used thus some items are subject to general wear and tear. Any wear/damage if any will be explained in the listing.

 

PRIVACY POLICY

Your privacy is very important to us here at Chicks Love and as such complies with all aspects of the Data Protection Act of 1984 and the new act of 1998 and as such is registered with the Data Protection Commissioner. We do not disclose details of our customers to any third party.

 

DISCLAIMER

For vintage/antique only - All Items described as 'signed by' are, to the best of our knowledge authentic, if it is proven that any items are fake or copied, we will fully refund the price of the item, once it is received by us in its original condition/packaging. Postage and Packaging will not be refunded. False items will only be refunded within 1 year from the purchase date.


Follow Us Customer Information Shopping Online Our Newsletter
Facebook Contact us Competition & Giveaways
Twitter About Chicks Love FAQ
Blog Returns & Exchanges Chicks Love News
RSS Privacy Policy Links
  Terms & Conditions  

All prices are in GBP. Copyright 2017 Chicks Love. ™ Chicks Love is a registered trade mark